Shipping policy
Last updated: July 17, 2026
Thank you for shopping with Inked VIP Studio. Please review this Shipping Policy before placing your order.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Processing time is separate from shipping time. Orders placed during promotions, product launches, holidays, or periods of high order volume may require additional processing time.
Once an order has been processed or shipped, it cannot be changed or canceled.
Shipping Rates and Delivery Times
Available shipping options, rates, and estimated delivery times are calculated at checkout.
Delivery dates are estimates provided by the shipping carrier and are not guaranteed. Delays may occur because of weather, holidays, carrier disruptions, customs processing, or other circumstances outside our control.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Tracking information may take up to 48 hours to update after the shipping label is created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your address before submitting your order. We cannot guarantee that address changes can be made after an order has been placed.
We are not responsible for packages that are delayed, lost, misdelivered, or returned because of:
- An incorrect or incomplete address
- A missing apartment, suite, or unit number
- An address entered incorrectly by the customer
- Refused delivery
- Failed delivery attempts
- Failure to collect the package from the carrier
Returned, Refused, or Unclaimed Packages
We do not process, refund, replace, or reship packages that are returned to us because of an incorrect address, refused delivery, failed delivery attempts, or failure to collect the package.
The customer will need to place a new order with the correct shipping information.
Please do not return or send any package to us without prior written authorization. Unauthorized returns will not be accepted or processed.
Lost or Damaged Packages
All orders are carefully inspected and packaged before shipment. Our shipments include carrier insurance for eligible loss or damage that occurs during transit.
Packages Damaged During Shipping
If your order arrives damaged, contact us at inkedvipcali@gmail.com within 3 days of delivery.
Please include:
- Your full name
- Your order number
- Clear photos or videos of the damaged product
- Photos of the shipping box
- Photos of the internal packaging
- A clear photo of the shipping label
- A description of the damage
The damaged product and all original packaging must be kept until the carrier claim is completed. The shipping carrier may request additional documents, photographs, or an inspection.
After reviewing the information, we will submit an insurance claim with the shipping carrier.
A replacement or refund will be provided only after the carrier confirms the shipping damage and approves the insurance claim.
Damage caused after delivery, customer mishandling, improper use, improper storage, or normal wear and tear is not covered.
Do not use, repair, discard, or return the damaged product unless we instruct you to do so.
Packages Lost in Transit
A package may be considered lost when tracking has stopped updating for an unusual period of time or when the shipping carrier confirms that the package cannot be located.
Contact us at inkedvipcali@gmail.com so we can begin an investigation and submit an insurance claim with the carrier.
A replacement or refund will be issued only after the carrier confirms the loss and approves the insurance claim.
Carrier investigations and insurance claims may take several business days or longer to complete.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check all entrances, mailboxes, porches, and surrounding areas.
- Ask household members, neighbors, front-desk staff, or building management.
- Wait one additional business day, as some packages may be scanned before final delivery.
- Contact the shipping carrier using your tracking number.
We may assist with opening a carrier investigation. However, replacement or refund eligibility will depend on the carrier’s investigation and insurance decision.
We are not responsible for theft, disappearance, or loss that occurs after the carrier confirms delivery to the address provided by the customer.
Customer Cooperation
Customers must cooperate with the carrier investigation and insurance claim process.
This may include providing photos, videos, written statements, identification, packaging, or other requested information.
Failure to provide the required information or cooperate with the claim process may result in the claim being denied. In that situation, we may be unable to provide a replacement or refund.
International Shipping
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.
Customs processing may cause delivery delays. We are not responsible for customs delays, rejected shipments, confiscated products, or fees charged by customs authorities.
Customers are responsible for confirming that the products they purchase may legally be imported, purchased, and used in their country or region.
PMU Services
Permanent makeup services, appointments, training, and other in-person services are not shipped.
Appointment or service information will be provided separately through email, text message, or booking confirmation.
Contact Us
For shipping questions or assistance with a lost or damaged shipment, contact:
Inked VIP Studio
Email: inkedvipcali@gmail.com
Phone: +1 (714)-363-8313